Getting Started
Submittal of Online Profile Form:
Welcome to National Travel Systems. The staff of National Travel Systems appreciates your business very much.
Step 1 The first step in getting started with National Travel Systems is filling out the online profile form. This information is instrumental in ensuring that all of your travel preferences are adhered to. In addition, this information will be your link to obtaining your user ID and password for the online booking portals- the KU Travelport system. Even if you do not have an immediate travel need, please submit your profile form to have everything ready for when you do. Upon submittal of the online profile form, you will receive a temporary user ID and password to access the online travel portals. Upon logging in for the first time, you can change your user ID and password if you wish.
Methods of Making Travel Reservations with National Travel Systems:
Step 2 - Full Service: There are various methods of utilizing our full service method. The fee for this method is $14.75.
Step 2a: The first method is via the Full Service Reservation Request Form. Once submitted, this request will be sent to all of the agents dedicated to the KU team working on your account.
Step 2b: The second method of full service is via e-mail. The best method of e-mailing is utilizing the e-mail address of kutraveler@takeavacation.com. This email address reaches all of the agents that are working on your account.
Step 2c: The third method of making a full service reservation request is by telephone. Our experienced agents can be reached dialing the toll free number 877-717-7768. This number will simultaneous ring to all of the agents that are currently working on your account. If all of the agents are on the phone or away from their desk, our voice over IP system will give you the option to either stay on queue for the next available agent, push an extension for a particular agent, or leave a voice message. If you leave a message, one of our agents will return your call in a very timely manner.
Step 2d: The last method of making reservations via the full service method is by fax. If you prefer to fax your reservation, please fax to toll free fax number 800-554-7799. An agent will receive your reservation and immediately book it.
Step 3 - Online Service: As a University of Kansas traveler, you have authorization to use the online system of National Travel Systems. The fee for this method is $12.75. Upon submittal of your profile form, a profile will be built for you in both the Sabre.Res system (Southwest Airlines only transactions) and KU Travelport system (all other domestic and international airlines, hotel, and car reservations). A temporary login will be e-mailed to you within 24 hours of submittal. Upon receipt of your user ID and password, you are authorized to log in. Upon logging in for the first time, you can change your password if you wish. Both online systems are very user friendly. Also, both systems allow for you to maintain your profile information personally. If you add a frequent flyer number or a preference, you can change your profile personally without contacting an agent.
Please refer to the internal tutorial for assistance for the Travelport site or the online tutorial for the Sabre.Res for Southwest Airlines site. If you have further questions, please call 800-814-3336 ext. 102 for assistance. Also, you can email support@takeavacation.com for assistance
After Hours/Emergency Service:
The operating hours for National Travel Systems is 8:30am to 5:30pm CST Monday through Friday. During the hours of 5:31pm to 8:29am CST, weekends, and major holidays, the phone number 877-717-7768 will be forwarded to Thor24 for emergency service. Thor24 has the exact same travel and profile information. Thor24 will help you with any travel emergency that may arise.
Support Functions:
For any support related questions or problems, please feel free to email support@takeavacation.com and your question will be given to the appropriate department. If you need further assistance, please feel free to call 800-814-3336 ext. 102
Groups:
All groups will be handled by our specialized groups and sports department. If you have a group request, please e-mail to sportsinfo@takeavacation.com or call 888-603-8747. You can also send via fax to 800-554-7799.
Event/Meeting Planning:
National Travel Systems will be happy to assist with all of your event and meeting planning needs. For more information or for assistance, please email sportsinfo@takeavacation.com or call 888-603-8747. You can also send via fax to 800-554-7799.